Customer Research.

services-customer research

At LDN we deep dive into your customers world to understand whats really going on.


By understanding your customers we can begin making more informed decisions around problem areas that we need to solve. Research will give us perspective, help us empathise, and allow a better product development process. 

Sometimes we need to move fast, sometime we allow the time to really get to know your customers world. 


Through a series of stakeholder workshops, customer research, and customer interviews, we synthesize our data to begin building a better picture and help understand your customer’s needs. 


  • Stakeholder Workshops
  • Customer Interviews
  • Ethnographic Research
  • Customer Journey Mapping
  • Customer Testing

Problem Framing.

← Back to Approach DISCOVERY RESEARCH Problem Framing. Understanding, defining and prioritising business and customer problems. Why. We develop our problem framing workshops to understand, …


← Back to approach DESIGN CREATION Prototyping. Building a test and learn framework to gather more insights. Why. A clickable prototype really helps to further …

User interface is like a joke.
If you have to explain it, it's not very good.

We’d love to learn more about your business, your customers and discuss ways in which we can help.