customer journey mapping
= digging deeper into the customers experience, each step of the way
customer journey mapping
we’ll visualise an entire end-to-end experience that each persona goes through in order to accomplish their goal
focus
visualise customers experiences before, during and after engagement
highlighting potential areas of improvement and opportunity for support and retention
highlighting potential areas of improvement and opportunity for support and retention
outcomes
allows stakeholders to gain further understanding of the entire experience, highlighting potential areas of improvement
deliverables
Report with Journey Map flows highlighted in persona group
It all starts with discovery
want to learn more about our customer journey mapping
case studies
Developing a Customer Experience (CX) Strategy
Developing a Customer Experience (CX) Strategy 5 steps to help you get started Enabling change to become a customer-centric business ensures you have the tools
Introduction to AI in UX: Chatbots for customer support
Introduction to AI in UX: Chatbots for customer support Chatbots powered by artificial intelligence (AI) have emerged as game-changers in the realm of customer support
